Our Refund Policy
Customer Satisfaction Guaranteed
At Highlands Ranch Haus, we stand behind the quality of our bags with a robust refund policy. Understanding that peace of mind is paramount when shopping online, we offer a comprehensive refund policy to ensure that every purchase meets your highest expectations. Our commitment to customer satisfaction underscores our confidence in each product we offer, allowing you to shop with assurance and enjoy the luxury and style of our exclusive collection.
Exceptional Features of The Classic Tote
Eco-Friendly Material
Crafted from high-quality, sustainable jute, our The Classic Tote offers an environmentally friendly choice without compromising on style.
Robust Durability
Designed to withstand the rigors of daily use, our Classic Tote features reinforced stitching and durable handles, ensuring longevity and resilience.
Artisan Aesthetic
The Classic Tote showcases a unique, handcrafted design, blending traditional weaving techniques with contemporary style to create a truly distinctive accessory.
Versatile Functionality
With a spacious interior and a sturdy structure, The Classic Tote is perfect for a variety of occasions.
Refund Policy FAQs
Explore our comprehensive guide to understanding the refund policies for our merchandise at Highlands Ranch Haus.
What is the eligibility criteria for a refund?
To be eligible for a refund, the merchandise must be returned unused, in its original packaging, and within 30 days of purchase. Proof of purchase is required.
How can I initiate a refund?
To initiate a refund, please contact our customer service team through our website or call directly. You will need to provide your order number and the reason for the return.
What is the process for returning an item?
After contacting customer service, you will receive a return authorization and instructions on how to send back your Jute tote bag. Items must be packed securely to prevent damage during transit.
How long will it take to process my refund?
Refunds are typically processed within 7-10 business days after we receive the returned item. You will be notified via email once your refund has been issued.
Will I be refunded the full amount?
Yes, eligible returns will receive a full refund of the purchase price. However, any shipping fees paid during the initial purchase are non-refundable.
Can I exchange an item instead of receiving a refund?
Yes, exchanges are available for items of equal or lesser value. If the new item is less expensive, the difference will be refunded to your original payment method.
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please report it to our customer service within 48 hours of delivery or pick-up for a prompt replacement or a full refund.
Are there any items that cannot be returned?
Customized or personalized Jute tote bags are not eligible for returns unless they are defective. Please review product descriptions carefully before making your purchase.
What should I do if my refund is delayed?
If you haven’t received your refund within the stated timeline, first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].